How do I contact Ben Mickelson Art?
- You can email us at email@example.com or call us at 406-209-9832.
Do you sell the original oil paintings?
- If you are interested in purchasing an original oil painting, please contact us and we can discuss the possibilities!
Does Ben Mickelson do commissioned paintings?
- If you are interested in commissioning a painting, please send an email to firstname.lastname@example.org.
Do you offer products in sizes or options different than the options on your website?
- Ben Mickelson Art offers a wide variety of products in different sizes and options. The options on our website are what we currently offer and are available. If you'd like our products to have different sizes or options, please let us know and we'll look into exploring if these new sizes/options are available to add.
When will I receive my order?
- We're committed to printing and shipping your order within a respected time. Your orders will receive an estimated delivery date but this may vary, especially in the current economic climate of the online retail market. Your orders will also receive a tracking link that can be used to track your order. Please be aware that tracking for international packages may not always be reliable as international tracking is limited.
I placed an order but didn’t receive confirmation. What do I do?
- If you just placed an order, it may take a couple of minutes to receive an order confirmation. If you still have not received one, please reach out to our support team and we'll work on getting you an order confirmation.
Do you ship internationally and will I have to pay for customs and VAT?
- We ship our products internationally with various courier services. If you're ordering products internationally, you will be subject to paying for customs and VAT.
Can I change or cancel my order, or update my shipping address?
- Once your place your order, you may be able to change or cancel your order but once your order is in production, unfortunately, we are unable to make any changes or cancel your order. If you have questions or concerns, please contact us to see how we can help!
What shipping carrier and shipping methods are you using?
- Ben Mickelson Art ships worldwide with various courier services. Our courier services include UPS, USPS, FedEx, Royal Mail, DHL, DPD, and India Mail.
- We typically offer Standard shipping but this can vary from product to product. For international shipping methods, we offer standard shipping. International shipping times are longer than US domestic shipping times.
What is the processing time on my orders?
- Processing your order can vary depending on the products you've ordered. Your order will need to be verified and then sent to production. Verifying your order may take up to 24 hours and then it will be sent to production. Typically, orders will be in production for 1-2 weeks before it is ready to be shipped. Since our products are custom printed, you may experience slight variances between orders. Once your order is produced, it will be shipped and you'll be provided with a tracking link for your order.
What happens if I didn't receive my tracking link and how long will it take to receive one?
- Please allow up to 72 hours to receive a tracking link after your order is shipped. You will not receive a tracking link while your order is in pre-production or production.
I’m not happy with the product, what do I do?
- We're sorry that you were not satisfied with our product. Please contact us to see what we can do to make it right!
I received a damaged product, what do I do?
- Please reach out to our customer support team within 30 days of delivery describing the damaged product and include a photo of the damaged product in your order.
I never received my packaged order, what do I do?
- If your packaged order was not received and the tracking link states that it was not delivered, your order will be considered lost in transit. You can then reach out to our support team about a lost in transit package and we can work on getting you a reprinted order.
What are your exchange, refund, and return policies?
- Most of the products at Ben Mickelson Art are created and custom printed when ordered. While we want every order to be perfect, mistakes can happen from time to time. We offer refunds or returns within 30 days of delivery. Please reach out to our customer support (email@example.com) and if you are submitting a request, please include photo evidence of your product in your order.